Excellence in Action award recognizes exemplary commitment to quality
BILLINGS, Mont. (Aug. 12, 2016) — Westpark Village today announced that it is the only Billings senior living community to receive the 2016 Excellence in Action award from My InnerView by National Research Corporation (NRC). Westpark Village received both the customer and workforce satisfaction awards in assisted living.
This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation.
“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience”, said Rich Kortum, director of strategic partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”
“We are very proud to be recognized a third consecutive year for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Tina Vauthier, executive director of Westpark Village. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Westpark Village will have been a part of the Billings community for 30 years this November, and we look forward to serving the area for many more years to come.”
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”