Dear Ms. Vauthier,
Please accept my sincere thank you for moving my mother, Este Bengtson this past week from apartment 360 to 310. It was hospitality that exceeded my expectation that you’d provide that service. When mom shared her intention to look at new rooms, I understood her desire to have a new view and location following the death of my father. I was however not looking forward to packing up her possessions again, one short year after moving mom and dad out of the farm to Westpark. She is happy in her new apartment and loves the view of trees. Please thank Becky Meisenheimer and Melissa Scianna as well for their assistance.
It has been a period of adjustment, especially for my mother to relinquish some of her independence. I’m so thankful for your help with the move. Mom raves about the food, activities and helpful, kind staff at Westpark. She’s started to use your transportation service which pleases me too! Mom has shared how open, transparent and inclusive of resident feedback you personally have been. I know from my executive experience that creating that kind of culture starts at the top!