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Westpark Village Recognized for Outstanding Customer and Workforce Satisfaction

Excellence in Action award recognizes superior commitment to quality

Billings, Mont. (Nov. 1, 2018) — Westpark Village received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.

Westpark Village received the Customer and Workforce Satisfaction Award.

“It’s NRC Health’s great pride to partner with organizations that show such a strong commitment to service,” said Helen Hrdy, Senior Vice President, Customer Success. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn’t be more deserving of this award, and we’re thrilled to commend and congratulate them.”

To qualify for the award, skilled nursing, assisted living, and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive responses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”

This is the fifth year that Westpark Village has earned this national award.

For more information, contact Westpark Village at 406-652-4886.

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Westpark Village Recognized for Outstanding Workforce and Customer Satisfaction

Excellence in Action award recognizes exemplary commitment to quality

 BILLINGS, Mont. (June 29, 2017) — Westpark Village today announced that it is the only Billings senior living community to receive the 2017 Excellence in Action award from National Research Corporation Health (NRC). The senior living community has been honored with Excellence in Action awards for four consecutive years, this year for both exemplary customer and workforce satisfaction in assisted living. Awarded exclusively to NRC clients, the awards recognize post-acute care communities that achieve the highest overall resident or employee satisfaction scores. The database is the largest source of long-term care and senior living satisfaction metrics in the nation.

“We are very proud to be recognized for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Tina Vauthier, executive director of Westpark Village. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one.”

Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent). Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing on either the question, “What is your recommendation of this facility to others?” or the question, “What is your recommendation of this facility as a place to work?”

“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”

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Young, Old Actors Tell the Tale of “The Wiz of the West”

For the third annual year, Westpark Village has partnered with the Missoula Children’s Theatre (MCT) to produce an intergenerational play. This year’s play, “The Wiz of the West,” will take place on Fri., April 28 at 7 p.m. and Sat., April 29 at 2:00 p.m at Westpark Village. Casting for “The Wiz of the West” include students from the community and seniors residents from Westpark Village to create a truly multi-generational performance group of ages six and older.

“We are excited to join forces with Missoula Children’s Theatre for this special event,” said Tina Vauthier, executive director of Westpark Village. “We see that both generations benefit from the interaction, and the children develop confidence, skills and self-esteem, as well as meaningful relationships with our residents.”

Ages Entwined™ at Westpark Village develops activities and programs that help bring generations together to create meaningful interactions and provide an opportunity for sharing wisdom, mentoring and socializing.

View the Billings Gazette article here.

Photo Credit: Billings Gazette.

Photo Credit: Billings Gazette.

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Westpark Village Recognized Among Top Senior Living & Health Care Communities for Third Consecutive Year

Excellence in Action award recognizes exemplary commitment to quality

BILLINGS, Mont. (Sept. 14, 2015)Westpark Village, a senior living community in Billings, Mont., today announced that it has received the 2015 Excellence in Action award from My InnerView by National Research Corporation. This is the third consecutive year that Westpark Village has been recognized with workforce satisfaction in assisted living award. The community is one of only three winners in the state of Montana, along with The Village Senior Residence in Missoula, which is also managed by The Goodman Group.eia-award

This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.

“The Excellence in Action award isn’t just any quality performance award,” said Jason Stevens, Senior Vice President of Business Development at National Research. “Rather, it’s an award that defines what it means for providers to provide the right kind of care – patient-centered care – for their residents, families, and employees. It’s an honor and well-deserved accomplishment for repeat winners and new organizations alike.”

“We are very proud to be recognized a third consecutive year for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Tina Vauthier, executive director of Westpark Village. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Westpark Village will have been a part of the Billings community for 29 years this November, and we look forward to serving the area for many more years to come.”

The Excellence in Action awards are presented exclusively to National Research clients that use My InnerView products. Client facilities must have completed a customer or workforce satisfaction survey during calendar year 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

Westpark Village is one of five Goodman Group managed communities to receive the award this year. The others recognized include The Village Senior Residence, Missoula, Mont.; Chandler Place, St. Anthony, Minn.; The Commons on Marice, Eagan, Minn.; and Terracina Grand, Naples, Fla.

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Westpark Village Recognized Among Top Senior Living & Health Care Communities for Fourth Consecutive Year

Excellence in Action award recognizes exemplary commitment to quality

BILLINGS, Mont. (Aug. 12, 2016)Westpark Village today announced that it is the only Billings senior living community to receive the 2016 Excellence in Action award from My InnerView by National Research Corporation (NRC). Westpark Village received both the customer and workforce satisfaction awards in assisted living.

awards23This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation.

“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience”, said Rich Kortum, director of strategic partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”

“We are very proud to be recognized a third consecutive year for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Tina Vauthier, executive director of Westpark Village. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Westpark Village will have been a part of the Billings community for 30 years this November, and we look forward to serving the area for many more years to come.”

To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”

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Westpark Village Hosts Missoula Children’s Theatre

BILLINGS, Mont. (April 7, 2016) – Westpark Village, a leading senior living community in Billings, is partnering with the Missoula Children’s Theatre (MCT) on a one week residency which will result in an intergenerational production of Rapunzel at Westpark Village. Casting for Rapunzel will include school age students from the community, grades K-12, and residents from Westpark Village, to create a multi-generational performance. Performances will take place on Friday, April 29 at 7:00 p.m and Saturday, April 30 at 2:00 p.m.mct-logo

“The play is being produced by Missoula Children’s Theatre, and is part of our unique international touring project,” said Michael McGill, executive director, MCT. “We are thrilled to join forces with Westpark Village for the second time to develop an exceptional intergenerational theatre program experience for school age children and seniors. We understand this supports the senior living company’s Ages Entwined program, providing enriching, intergenerational experiences and entertainment for the local community.

ages-entwinedAges EntwinedTM, a program of The Goodman Group, the management company for Westpark Village, which develops activities and programs that help bring generations together to create meaningful interactions and provide an opportunity for sharing wisdom, mentoring and socializing.

“We are excited to join forces with our management company, The Goodman Group, to participate in its Ages Entwined innovative programs,” said Tina Vauthier, executive director of Westpark Village. “Our senior residents and the children in the community are really looking forward to the performance. We see that both generations benefit from the interaction, and the children develop confidence, skills and self-esteem, as well as meaningful relationships with our residents.”

Show Synopsis: In this play written by Michael McGill, Executive Director of the MCT, the story of Rapunzel takes a twist. The characters tell a silly tale of personal triumph and friendship. Our story will take you a frivolous frolic through the French countryside. The Ogres garden in the Mushroom patch, while the Corn and Potato spies report back to Madame Gothel. Frenchy and his intense friends, the Wood Elves, do their best to help Rapunzel escape the grasp of Madame Gothel. The lost Prince, Rapunzel’s parents, and her friends, the Unicorns, try to help. And just when you think it’s safe to cross the bridge, a Troll and Three Billy Goats Gruff get in the way. It doesn’t help that the Three Bears confuse Rapunzel by having Goldilocks chase her through the forest. With the Gremlins trying to play tricks on everyone, you have utter chaos! Well, it’s not that bad because the Pixies foil the Gremlin’s plans most of the time.

Tickets: Tickets can be reserved in advance by calling 406-652-4886.

Auditions: School age children, grades K-12 and Westpark Village residents are invited to audition on Monday, April 6 at Westpark Village from 3:30-5:30 p.m.

Rehearsals:
Mon., April 25, from 5:45-7:45 p.m.
Tues.-Thurs., April 26-28, 3:30-8:00 p.m., with a 30-minute break at 6:00 p.m.

Although not all cast members will be needed at every session, those auditioning must have a clear schedule for the entire week and if selected, be able to attend all rehearsals required for their role. A detailed rehearsal schedule will be distributed at the conclusion of the audition. Cast members scheduled for the full four hours of rehearsal will be provided a bag dinner of a sandwich, chips, and cookie for the 30 minute break between rehearsal sessions. For more information on auditions, call Melissa Scianna at 406-652-4886.

Year-round, Westpark Village hosts a variety of intergenerational activities to provide both children and older adults with extraordinary opportunities for sharing and learning. Westpark Village provides senior residents with a full range of care and services, including retirement living, assisted living and memory care.

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Westpark Village Hosts Missoula Children’s Theatre

BILLINGS, Mont. (March 12, 2015) – Westpark Village, a leading senior living community in Billings, is partnering with the Missoula Children’s Theatre (MCT) on a one week residency which will result in an intergenerational production of Blackbeard the Pirate at Westpark Village. Casting for “Blackbeard the Pirate” will include school age students from the community, grades K-12, and residents from Westpark Village, to create a multi-generational performance. Performances will take place on Friday, April 10 at 7:00 p.m and Saturday, April 11 at 2:00 p.m.blackbeard

“The play is being produced by Missoula Children’s Theatre, and is part of our unique international touring project,” said Michael McGill, executive director, MCT. “We are thrilled to join forces with Westpark Village to develop an exceptional intergenerational theatre program experience for school age children and seniors. We understand this supports the senior living company’s Ages Entwined program, providing enriching, intergenerational experiences and entertainment for the local community. We are utilizing a special grant generously donated from the Dennis and Phyllis Washington Foundation to support this production and many productions around the state of Montana.”

westpark-exteriorAges EntwinedTM, a program of The Goodman Group, the management company for Westpark Village, which develops activities and programs that help bring generations together to create meaningful interactions and provide an opportunity for sharing wisdom, mentoring and socializing.

Show Synopsis: What starts as a lazy day at the beach quickly turns into mystery and adventure when the search for Blackbeard’s treasure begins! Tales both past and present lead us on a search of untold riches. Just where has Blackbeard and his crew hidden their legendary treasure?

Tickets: Tickets can be reserved in advance by calling 406-652-4886. Tickets are $5 each and all of the proceeds from sales will go to the Generations Health Network Relay for Life Team, an annual fundraiser for the American Cancer Society.  Westpark Village staff and residents are part of that team which consists of employees from all of Generations Health Network. The Relay for Life event is scheduled on July 10 at the West High School track.

Auditions: School age children, grades K-12 and Westpark Village residents are invited to audition for the Missoula Children’s Theatre production of “Blackbeard the Pirate” on Monday, April 6 at Westpark Village at 2351 Solomon Avenue in Billings from 3:30-5:30 p.m.

Rehearsals: Rehearsals will be conducted every day from 3:30 to 7:45 at Westpark Village. Although not all cast members will be needed at every session, those auditioning must have a clear schedule for the entire week and if selected, be able to attend all rehearsals required for their role. A detailed rehearsal schedule will be distributed at the conclusion of the audition. Cast members scheduled for the full four hours of rehearsal will be provided a bag dinner of a sandwich, chips, and cookie for the 15 minute break between rehearsal sessions. For more information on auditions, call Melissa Scianna at 406-652-4886.

Westpark Village provides senior residents with a full range of care and services, including retirement living, assisted living and memory care. Year-round, Westpark Village hosts a variety of intergenerational activities to provide both children and older adults with extraordinary opportunities for sharing and learning. Westpark Village provides senior residents with a full range of care and services, including retirement living, assisted living and memory care.

“We are excited to join forces with our management company, The Goodman Group, to participate in its Ages Entwined innovative programs, linking generations, and Missoula Children’s Theatre for this special event,” said Tina Vauthier, executive director at Westpark Village. “Our senior residents and the children in the community are really looking forward to the performance. We see that both generations benefit from the interaction, and the children develop confidence, skills and self-esteem, as well as meaningful relationships with our residents.”

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Local Seniors Participate in Active Aging Week Pedalthon

New National Functional Fitness Program Developed for The Goodman Group Managed Communities Holds Local Pedalthon

BILLINGS, Mont. (Sept. 18, 2014) — Residents of West Park Village, a Goodman Group managed senior living community, is pedaling toward fitness during Active Aging Week! The International Council on Active Aging® (ICAA) is challenging organizations throughout North America to come up with ways to motivate older adults to stay active and benefit from healthier lifestyles. West Park Village has accepted the challenge and is hosting a Pedalthon on September 25 in conjunction with the company’s national FIT Functional Fitness program.

FIT Functional Fitness is a personalized program developed by The Goodman Group in partnership with a physical therapist and board-certified geriatric specialist. The program’s targeted exercises are designed to deliver the maximum benefit for each participant. The goal is to increase overall health and well–being, reduce potential for falls, encourage residents to remain active, and, where possible, reduce the need for assisted mobility devices.

FIT Functional Fitness incorporates four fitness programs, taking current health levels into consideration and allowing all residents participate, no matter their current functional fitness level. As their strength and endurance increases, residents may choose to progress to other programs offered. The four FIT Functional Fitnessprograms include:

  • FIT to be Strong – The core of the FIT Functional Fitness program, FIT to be Strong incorporates strength building exercises done lying down, and balance exercises while standing. Both use weights on the arms and legs.
  • FIT to be Strong Seated – Strength building exercises using weights while sitting in a chair.
  • FIT to Stretch – Stretching exercises aimed at decreasing pain, improving range of motion, while promoting relaxation.
  • FIT to Pedal – Endurance-based exercise where participants use a stationary peddler.

“Research shows that with regular exercise, many of the physiological changes related to aging can be prevented or postponed,” says Katie Westberg, national director of Life Enrichment at The Goodman Group. “With FIT Functional Fitness, participants can see long-lasting and significant strength training benefits within an 8-16 week period.”

The annual theme for Active Aging Week 2014 (Sept. 21-27) is “Let the Adventure Begin.” Residents of Westpark Village who are currently participating in FIT Functional Fitness, along with staff and guests, will pedal 1000-miles to Lake Tahoe, their ultimate adventure destination. Deciduous forest themed decorations will guide the way, including autumn colors, pumpkins and colorful leaves. Participants’ mileage will be combined to reach the goal of 1000-miles. A plentitude of friends, family, staff and guests will be there to cheer on participants, as Westpark Village’s annual Health Fair will also be taking place on Sept. 25.

Join Monte Vista Village Seniors and Fitness Experts as they Pedal 335 miles to Las Vegas

What:

Active Aging Week, led by the International Council on Active Aging®, is an annual health promotion held each year during the last week of September. To promote active aging on our health campus, our residents and staff are participating in a first-ever Pedalthon event adventure.

Residents will use our FIT Functional Fitness stationary peddlers as to rack up enough miles to reach Lake Tahoe, their ultimate adventure destination.

Join us and share in the fun of Active Aging Week. Before you know it, we’ll be down the road in the Sierra Nevada mountain range!

When:

Thursday, September 25th
8:00 a.m. – 3:00 p.m.
: Pedalthon. Healthy snacks will be served along the way, including yogurt parfaits, home-baked granola bars and fruit.
3:00 p.m.- 4:00 p.m.: Happy hour celebration after the goal is reached recognizing the pedalers with the most miles and for the best exercise outfit — 1st, 2nd and 3rd place. Complimentary drinks and appetizers will be served.

Location:

Westpark Village
2351 Solomon Ave
Billings, Mont. 59102
406-652-4886

Visuals:

Residents from the Westpark Village senior living community will be pedaling alongside deciduous forest themed decorations.

Potential Interviews:

Executive Director Tina Vauthier, Life Enrichment Director Kathy Shannon, and participating residents.

National Senior Fitness Contact:

Katie Westberg, national director Life Enrichment, The Goodman Group

Day of Event Contact:

Kathy Shannon, Life Enrichment Director
406-652-4886 (mobile)

FIT is one of several collaborative programs available exclusively to residents of The Goodman Group managed communities to support their well-being.

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Westpark Village in Billings Recognized Among Top Senior Living & Health Care Communities For Outstanding Satisfaction

Excellence in Action award recognizes exemplary commitment to quality.

CHASKA, Minn. (Sept. 10, 2014) — Westpark Village, a senior living community in Billings, Mont., managed by The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced that it has received the 2014 Excellence in Action award from My InnerView by National Research Corporation for workforce satisfaction in assisted living. This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.

“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, vice president of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”

“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, vice president of Business Development at National Research. “We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list.”

“We are very proud to be recognized for a second consecutive year for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service®; for our residents,” said Tina Vauthier, executive director of Westpark Village. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Westpark Village has been a part of the Billings community for nearly 28 years and look forward to serving the area for many more years to come.”

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed workforce satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.” The workforce satisfaction award does not apply to independent living communities.

Westpark Village is one of six Goodman Group managed communities to receive the award this year. The others recognized include Chandler Place in St. Anthony, Minn.; The Village Senior Residence in Missoula, Mont.; Regal Palms in Largo, Fla.; The Residence at Timber Pines in Spring Hill, Fla.; and Terracina Grand in Naples, Fla. These communities, as well as Westpark Village, were awarded the 2012-2013 Excellence in Action awards.

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Two Senior Living Communities in Billings Receive National Award for Commitment to Quality Services

Bronze-level Award Honors Senior Living Organizations

Billings, Mont. (June 16, 2014) — Billings Health & Rehabilitation Community and Westpark Village, A Senior Living Community have been recognized as 2014 recipients of the Bronze – Commitment to Quality National Quality Award for their outstanding performance in the health care profession. The award, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), highlights facilities across the nation that have demonstrated their intention to pursue a rigorous quality improvement system.

“I applaud Billings Health & Rehabilitation Community and Westpark Village for their commitment to delivering quality care,” said Mark Parkinson, President and CEO of AHCA/NCAL. “This award represents the dedication that each Bronze recipient has given to improve quality in the long term and post-acute care profession.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As recipients of the Bronze – Commitment to Quality award, Billings Health & Rehabilitation Community and Westpark Village may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality award.

“We are very proud of our teams and their commitment to Platinum Service®,” said Paul Teagle, regional director, Central Region of The Goodman Group owned and managed properties. “This national recognition supports what each team members strives for on a daily basis and is a credit and honor to them. Our 2014 Strategic Plan contains numerous initiatives and goals which relate to quality and our teams are diligently focusing on those as we move forward.”

The awards are sponsored by AHCA/NCAL Associate Business Member My InnerView, a web-based applied research and quality-management company that supports leaders across the entire assisted living, senior housing and skilled nursing profession with tools to measure, benchmark and improve performance. Billings Health & Rehabilitation Community and Westpark Village were two of only seven Montana facilities to receive the Bronze level award. The Goodman Group managed communities, The Village Health Care Center and The Village Senior Residence in Missoula, Mont., were also awarded the bronze-level award. The recipient centers will be honored during the AHCA/NCAL’s 65th Annual Convention and Exposition, October 5-8, 2014, in Washington, D.C.

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